Privacy Policy

Allington's Indoor & Outdoor Solutions provides garden, property maintenance and related services in Tiverton and the surrounding area.

Allington's Indoor & Outdoor Solutions is responsible for the personal information described in this privacy policy.

The information we collect depends on how you use the website and which services you contact us about.

Quote enquiries

If you request a quote or contact us about a job, we may collect:

• Your first and last name
• Your phone number
• Your email address
• Your postcode
• The service you are interested in
• Information you provide about the job

Bin cleaning interest registrations

If you register your interest in our planned bin and container cleaning service, we may collect:

• Your first and last name
• Your email address
• Your phone number, if provided
• Your postcode
• Which bins, caddies or recycling containers you would be interested in having cleaned
• The amount you tell us you would be willing to pay per clean
• The number of garden bins or recycling boxes you normally use, where relevant
• Whether you have chosen to receive an email when the service launches
• The date and time of your launch-email opt-in, where applicable

We only use personal information where we have a reason to do so.

Responding to enquiries and providing quotes

We use the information you provide to understand what work you need, respond to your enquiry, provide a quote and communicate with you about the requested service.

Our lawful basis is normally taking steps at your request before entering into a contract and, where appropriate, our legitimate interests in responding to and managing business enquiries.

Bin cleaning research

We use bin-cleaning interest responses to understand local demand, determine which services people are interested in, assess potential pricing and help us decide how the service should operate.

Our lawful basis for this research is our legitimate interest in researching, planning and developing services that may be useful to local customers.

Bin cleaning launch emails

We will only use your email address to send bin-cleaning launch updates if you actively tick the optional launch-updates box.

Our lawful basis for these emails is your consent.

You can withdraw that consent at any time by contacting us. We will also provide an appropriate way to stop receiving marketing emails when they are sent.

We do not sell your personal information to advertisers or other organisations.

We use trusted service providers to operate the website and process information on our behalf. These currently include:

We may also disclose information where this is reasonably necessary to comply with the law, protect our legal rights, prevent fraud or respond to a lawful request from an authority.

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally in a way restricted by UK data protection law, appropriate safeguards must be used to protect that information.

We do not intend to keep personal information for longer than we reasonably need it.

Quote enquiries

If an enquiry does not result in work being carried out, we normally intend to keep the enquiry for no longer than 24 months after our last meaningful contact.

If you become a customer, relevant information may be retained for longer where necessary for the ongoing customer relationship, record keeping, legal obligations or the establishment, exercise or defence of legal claims.

Bin cleaning interest

We normally intend to keep bin-cleaning research responses for up to 24 months from your most recent response, unless the information remains reasonably necessary while the service is actively being planned or launched.

Launch-email consent

If you ask to receive launch updates, we will keep the information necessary to manage that preference until you withdraw your consent or the purpose of the mailing list comes to an end.

If you unsubscribe, we may retain a minimal record of your opt-out where necessary to make sure we respect your preference and do not accidentally add you back to the mailing list.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

Website forms send information to server-side systems rather than exposing private database credentials to visitors.

However, no internet-based service can guarantee absolute security.

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how your information is used
• Object to processing based on legitimate interests in certain circumstances
• Receive certain information in a portable format where the right to data portability applies
• Withdraw consent at any time where we rely on consent

These rights do not all apply in every situation.

To exercise a privacy right, email allingtonsoutdoorsolutions@outlook.com.

Registering your interest in bin cleaning does not automatically sign you up to marketing emails.

The launch-update checkbox is optional and is not required in order to submit your interest.

If you choose to receive a launch email, you can change your mind at any time by contacting us or using any unsubscribe method provided in the email.

The website may use technical functionality that is necessary for the site to operate securely and correctly.

If we introduce non-essential analytics, advertising or marketing cookies or similar technologies that require consent, we will update our information and request consent where required before using them.

We do not use the information submitted through our quote or bin-cleaning interest forms to make solely automated decisions that have legal or similarly significant effects on you.

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to raise a complaint with the Information Commissioner's Office, the UK's data protection regulator.

We may update this privacy policy when our services, website or use of personal information changes.

The latest version will always be published on this page with the date it was last updated.