Clear and straightforward.

1. About us

Allington's Indoor & Outdoor Solutions provides garden, property maintenance and related services in Tiverton and the surrounding area.

2. Using this website

The information on this website is provided to explain the services we offer, show examples of previous work and allow potential customers to contact us or request a quotation.

We try to keep the information on the website accurate and up to date, but service availability, prices and other details may change.

3. Requesting a quote

Submitting the website quote form is an enquiry only. It does not automatically create a booking or require either you or us to proceed with the work.

We may need additional information, photographs or a visit to the property before we can provide an accurate quotation.

Any quotation will explain the work included and the price or pricing basis where applicable. If the scope of the job changes, we will discuss any effect on the price or timescale with you.

4. Booking work

A job is considered booked once the work, price or pricing basis, and any relevant arrangements have been agreed between us and the customer.

Where appropriate, we may confirm the agreed details by message, email or another written form so both sides have a clear record of what has been arranged.

5. Access and customer responsibilities

Customers are responsible for providing reasonable access to the area where work is to be carried out and for telling us about anything that may materially affect the job.

This may include access restrictions, known hazards, fragile items, hidden services or other relevant circumstances.

6. Standard of service

We aim to carry out agreed work professionally and with reasonable care and skill.

If you believe there is a problem with work we have carried out, please contact us as soon as reasonably possible so that we can discuss the issue and, where appropriate, arrange a suitable remedy.

7. Dates and delays

We will make reasonable efforts to attend and complete work on agreed dates.

Outdoor work can sometimes be affected by weather, access, material availability or other circumstances outside reasonable control. If an agreed date needs to change, we will aim to let you know and rearrange the work.

8. Changes and cancellations

If you need to change or cancel agreed work, please contact us as soon as possible.

Where a booking is made by phone, online, at your home or otherwise in circumstances where statutory cancellation rights apply, those rights are not affected by these terms.

Any job-specific cancellation arrangements or costs will be explained where applicable.

9. Payment

Payment arrangements will be agreed as part of the quotation or booking where applicable.

If a deposit, materials payment or staged payment is required, this will be explained before the customer agrees to proceed.

10. Clearances and waste removal

Where clearance or waste removal forms part of an agreed job, the type and amount of material to be removed and any related charges should be agreed as part of the quotation.

Additional material that was not included in the original quotation may require an additional charge, which will be discussed before being added to the job.

11. Photographs of our work

We may sometimes ask customers for permission to photograph completed work for our website or social media.

Where permission is needed, we will not treat accepting these website terms as automatic permission to publish photographs of a customer's property.

12. Your legal rights

Nothing in these terms is intended to exclude or restrict any consumer rights or other legal rights that cannot lawfully be excluded or restricted.

13. Problems or complaints

If something has gone wrong, please contact us and give us a reasonable opportunity to understand and resolve the issue.

14. Changes to these terms

We may update these terms if our services or website change. The latest version will be available on this page and will show the date it was last updated.